Plug into the Virgin Media wall socket. Or you may be quicker than average! You won’t be involved the whole time. 14-08-2023 16:02 - edited 14-08-2023 16:05. 0. Being connected to the internet is one of the most important modern essentials in 2022,. I think there’s something missing to the Virgin Media wall socket in my flat. But I have actually managed to get through to the technical team over chat. Mobile Your Account. Virgin Media; My Virgin Media; Shop; Help;. - 5156775. I can’t find a wall socket anywhere that matches those indicated by virgin. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it became a broadband provider when that came about. So yes, following many takeovers, this is now your Virgin Media connection. I'm here to share knowledge, I don't work for Virgin Media. All forum topics; Previous topic; Next topic; 2. Tudor. . Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. 0 Kudos Reply. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. VM. log into hub3 - 192. Broadband Deals. I have received my quick start-up kit. One of them was Telewest. Push fit the VM-supplied lead onto the socket. Hello I have just received my virgin media wifi in the post it is a quickstart one but I don't have the virgin media socket in my flat, I need to book an engineer to come our and install one for me, but will it cost me anything? Answered!. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Solved: Hello, ive tried calling and cant get through to book and engineer. Browse Virgin Media Virgin Media Community. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). John_GS. My Virgin Media App. 14-08-2023 16:02 - edited 14-08-2023 16:05. We can certainly look to get an engineer booked in for you. Manage Your Account. Hello there. The wall box may be branded with the logos of an old cable TV company (not VM). . Vonage 2nd line. How do I book one? - 5404317. When phone connected to the wall socket, no dial. I have created a networking and hifi equipment hub underneath my stairs, which is obviously where my existing router and all hifi equipment is located with cabling then connected through the wall and under the floor to TV and speakers in my. I just got Virgin Media kit and read all information carefully and checked - 5200805. VM don't send out the quick start kit unless there has previously been a VM connection in that property. Post. I am so sorry to hear that you seem to be missing a wall socket in the home. All you need to do is contact Virgin Media and explain what the issue is. Everything is freshly decorated and the telly, internet and TV work fine. I received the QuickStart pack but I don’t have the VM wall socket, I only have an unbranded one that doesn’t fit. Or if the other end of the white cable is in a more useful. I’ve tried calling but the people I’m connected to keep hanging up. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Step 3 - Label the box – a letter came with the. Broadband deals. we’ve just moved in to our new house. Follow these simple installation steps for your Virgin Media home phone set up. Mobile Your Account. Re: No wall socket. Browse Virgin Media Virgin Media Community. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. . Re: No virgin media wall socket. . It probably goes into another room in the house. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I just moved into a new apartment, and bought a broadband from virgin media. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Carley_S. If it is a loose cable only, you will need one of these to connect the Quickstart. Looks like the pin has come out from an old termination cap. I would get virgin to do it. Explain what needs to be done and book an engineer visit. Virgin offers self-install to properties that have recently had a service. I tried to connect the hub with an ethernet cable to the socket but the base light has been flashing green for over an hour now. QuickStart, set up and connections. I'm a Very Insightful Person, I'm. Or wait here a day or two for a VM Mod to pick this up. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I’m having the exact same problem. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Hi, I recently ordered a broadband package, and was offered a self-install kit, however I do not have the "virgin media access socket" needed to connect my router. It has two outputs on the left of the wall box. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. My Virgin Media App. com email address to different Virgin account. Apparently, if I get a second router, I'd have to turn the main hub into modem mode and then the new router acts as a second access point. My Virgin Media App. Security matters. #12. The wall socket is currently in the living room and I need it moved to another room. I recently applied and received the delivery for a virgin package of tv broadband. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Phone. on 17-09-2022 22:50. . These do not work. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Options. No internet, unfortunately. Its a flat £25 charge to move the connection points and rebalance power levels. Virgin Media Wall Socket. Subscribe to RSS Feed;. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. Or you may even find another name on it like NTL, Telewest Broadband, or a handful of other previous. It's possible that a previosu occupant has removed the cabling, VM wouldn't be aware of this. I just ordered the self equipment kit, broadband and Virgin media TV and just noticed we don't have a wall media socket, can we contact - 5171519Options. No Virgin Media wall socket on 19-10-2022 08:24. Sorry to see that you have been having issues with connecting your equipment. Internet connectivity is one of the most. I have looked everywhere but can't seem to find one. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Turn on and start the Box. Joining in Options. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I Hi! I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. Cihank617. Forum; Apps. Networking and WiFi. I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. Forum; Apps. Now have to wait until late next week for a technician to arrive!Feb 22, 2022. Essentially, I can’t figure out how to connect my broadband cable into the wall socket. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I make the order with Quick Install, but I don’t have any wall socket in my house. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin. If there is no other socket or even a cable poking through the wall, call for a (free) manned installation. Flag for a moderator; on 20-07-2023 13:38. Switched. I am so sorry to hear that you seem to be missing a wall socket in the home. I can’t push - 5368162. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Plug the cordless base. Tudor. 0. The internal box should be oblong, square one are for phone. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayVM don't use fibre inside the property. I'm due to have Virgin Media installed next weekend with both TV & broadband services. I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. com. Virgin Media Wall Socket. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. The other is marked TV, & this is used for TV & Broadband. Customer since 1993. Learn more. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. The cable fits in the socket shown in the image attached. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Choose the best spot for your wifi hub. Joining in Options. Virgin Media Wall Socket. Tudor. Can I order an engineer please. Vonage 2nd line. The problem is the Hub is in my Study and the - 4964746. 0 Kudos. Call the Pre-installation and delivery team on 0800 052 1734. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. It may not be in the room that first seems obvious, and it may not be marked Virgin Media either. Stay safe online. But I have no Virgin Media Wall socket in my house. on 05-09-2023 20:36. I don't think you have understood the problem! 1. All forum topics; Previous topic; Next topic; 1 REPLY 1. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayHi, I've ordered a broadband only package and received it today But I have no Virgin Media Wall socket in my house. These are the parts I could find, they were screwed into the end on the coaxial cable. Broadband Deals. Don’t plug the power cable into a plug socket yet. It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. My Virgin Media App. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. B&Q are running low on these however. Home Phone. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Manage Your Account. Post ReplyHi, I ordered a broadband only package and was told my address was applicable for a self install kit. Options. Either way. Browse Virgin Media Virgin Media. Thanks to everyone who replied to my question about removing old telephone boxes and wire. I moved house with my family and we wanted to move to Virgin Media. Plug the cables into the Hub. There are two empty wall sockets but the cable doesn’t fit into either. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketWhat confuses some people is the push-on connector provided. Thank you. Options. You can also check for a loose cable as not all properties have a socket. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. I will private message you now to confirm your details. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. TV box - 15 mins. The OUT terminal from the Technetix isolator has a terminator cap on it. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. It is really quite simple. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. First picture is telephone socket which is now not used. Virgin Media Quickstart set up. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. however as you still get a line from the wall socket there's a chance the migration has not completed yet. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The second socket is in the study and I need a wired connection here. Getting Connected with Virgin Media is easy when you have a wall socket. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 25-09-2022 15:41. I have been given other details for the account such as the account number/area code and. Home Phone. Hi i have received my broadband package but i don't have virgin media socket in the wall. I'm a Very Insightful Person, I'm here to share knowledge. Not all properties have a socket, just a cable. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Mark as New. on 21-08-2023 20:36. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. We have tried plugging it into the only box we found it would fit but no luck. on 08-01-2023 20:46. This so calle. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. a week ago. I don't work for Virgin Media. Thanks . You need a small spanner to remove this. The box does however have a hole in. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. VM BB TV Landline. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. When phone connected to the wall socket, no dial. 1. Take a look outside where the incoming cable is. Mark as New; Bookmark this message; Subscribe to this message. Need a Virgin Media Wall Socket Go to solution. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. Virgin Media; My Virgin Media; Shop;. 0 Kudos Reply. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. we're glad you're. Although there may not be a VM socket sometimes there is a socket installed by one of VM's predecessors such as NTL or Telewest, and that's the socket to use. Learn more. Virgin Mobile. You won't be able to convert as Virgin Media use a different infrastructure network to BT. I could connect it in my house self install. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. If however the socket itself has been removed you will need assistance. The existing cables will be screw-on (11 mm spanner or pliers required). Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. My router does now provide internet but the light is always yellow and it. Hi, can anyone help please? I have tried to set up my Virgin broadband kit however I do not have the required Virgin wall socket to plug the isolator cable into. I have virgin media 1ghz. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Turn on and start the hub. There is a cable coming from outside into my - 5368947. Learn more. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. Wall socket. The wall socket I have within my home does not appear to be working. Joining in. Broadband and phone deals. My Virgin Media App. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. You don't need a wall socket, as long as you have a live cable to connect the HUB to. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Hello I just moved to a new apartment and Virgin broadband is available in this area, I received my Hub 3 today plugged all the cables( Sat 1+2 sockets)but only the green light keep flashing. how can we go about changing our self install to. vintageclaret. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. Connect the Hub’s power cable with the blue tab. Hi, Same problem here. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! 0 Kudos Reply. We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337 Browse Virgin Media Virgin Media Community I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Get the Hub ready by connecting the wires. All forum topics; Previous topic; Next topic; 1 REPLY 1. Browse Virgin Media Virgin Media Community. Virgin Media; My Virgin Media;. Browse Virgin Media Virgin Media Community. . Manage Your Account. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Eric714. I don't think you have understood the problem! 1. I spoke to 3 customer service people yesterday and none could help. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. VM BB TV Landline. There is a wire within the box but it’s too short to reach and also does n. I don't work for Virgin Media. Trace any cables coming out of it and check the ends of them. Can a - 5057222 - 2I assumed this would mean I have everything I would need however, I do not have the virgin media wall socket needed in my flat. Go to virginmedia. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. I’ve called and called yet keep getting passed around and then excuses such as the servers are down etc. I don't work for Virgin Media. 0800 052 1734-----Damaged Wall socket. The technician visited a. My problem, like many others is the main phone line is in one room and the hub in another. Manage Your Account. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Some of the cables hanging out the wall were cut off after the house improvements. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. QuickStart, set up and connections. I don't see a Virgin Media Wall Socket anywhere in. yes you need a tech dial 150 or 0345 454 1111 or wait here for VM - hopefully the main feed cable is ok - if so a quick and easy job i - 4353656 - 4I have broadband kit arriving on the 29th Dec, but no Virgin socket. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. The package was delivered but there is no wall socket for me to plug into. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Stay safe online. Don’t plug the power cable into a plug socket yet. I don't have a virgin media socket on 17-12-2022 10:38. i dont have the box on the wall that you need to plug it into - 5040054. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. - 5250024Options. Or call and get a manned install if you really want a wall socket installed. Stay safe online. on 21-02-2023 19:59. The Hub 3 has arrived but the broadband spli. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. Follow these steps to install your virgin Media Broadband, TV and Phone service. Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayWe have recently moved house and got a quick start setup but don’t have a Virgin media wall socket. New Install Assistance. on 22-10-2022 20:58. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. We have the quickstart pack but sadly cannot get broadband set up and working. The cable line runs into the house to the socket but the router cable make end is - 5038783My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. I have tried to contact vm but I don’t have a landline number so they w. Standard Member. Tried to connect it but unfortunately there is no wall socket at all in property. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. You should be able to do it on a call to CS. Virgin Media; My Virgin Media; Shop;. Pull out the white co-axial cable from your Virgin Media wall socket and replace it with the silver terminator cap. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. Stay safe online. i received an installation kit for my broadband but my property. I don't work for Virgin Media. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket). Feb 22, 2022. Forum Team Options. Hub 3. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Got my virgin media self install kit but I don't have a virgin socket. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. Can you help me please. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. Account - Mobile. One of them was Telewest. charleykate10. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. Go to solution.